RETURN, REFUND AND EXCHANGE POLICY OF ADRENALINEXPRESS LIMITED (ADRXP)

This Return, Refund and Exchange Policy (“Policy”) applies to the ADRXP multi-vendor e-commerce platform operated by Adrenaline Express Limited, effective from the 10th day of June, 2025, with its registered address at Regina Club Road, Awka, Anambra State, Nigeria.

At ADRXP, we are committed to ensuring a fair, transparent, and reliable shopping experience for all users. This Policy explains how returns, refunds, and exchanges are handled for orders placed on the platform.

1. Scope of This Policy

This Policy applies to:

• Customers who purchase products on ADRXP
• Vendors who list products on the platform
• All orders shipped and delivered by ADRXP logistics or approved logistics partners

ADRXP handles shipping and delivery, while vendors remain responsible for product quality and authenticity.

2. Return Policy

Failed or Undelivered Orders

If an order cannot be successfully delivered due to any of the following:
a. Incorrect or incomplete delivery address provided by the customer
b. Recipient unavailable at the delivery location
c. Recipient refusing to accept the item
d. Restricted or inaccessible delivery location

ADRXP will take the following actions:
a. Attempt to contact the customer and/or recipient
b. Hold the item at an ADRXP logistics facility or designated location for up to 7 days
c. Offer a re-delivery attempt, which may be subject to additional charges
d. Return the item to the vendor or designated return location if re-delivery fails

Note: Any return or re-delivery charges may be billed to the customer, except where ADRXP is at fault.

3. Refund Policy

Refunds may be applicable under the following circumstances:

Refundable Cases

a. Order Canceled Before Dispatch:
If an order is canceled before shipment and no significant costs have been incurred, a partial or full refund may be issued.

b. Failed Pickup or Fulfillment by ADRXP:
If ADRXP fails to pick up or dispatch an order within the agreed timeframe and the customer chooses to cancel, a refund may be processed depending on the circumstances.

c. Duplicate Payments:
In cases of accidental duplicate payments, the excess amount will be fully refunded.

Non-Refundable Cases

Refunds will not be issued where:
a. Delivery failure results from incorrect information provided by the customer
b. The product is confiscated due to prohibited or illegal content
c. The customer cancels the order after it has been dispatched or delivered
d. Delays occur due to force majeure events such as floods, strikes, or civil unrest

4. Exchange Policy

ADRXP does not offer direct product exchanges.

If a customer wishes to exchange a product:

• The original item must be returned in accordance with ADRXP’s return conditions
• A new order must be placed for the replacement item
• Additional shipping or handling fees may apply

Product exchanges remain subject to vendor product availability and approval.

5. Return Conditions

Returned items must:

• Be in their original condition (unless defective or damaged in transit)
• Include original packaging and accessories where applicable
• Be returned within the timeframe specified by ADRXP

ADRXP reserves the right to inspect returned items before approving refunds.

6. Refund Process and Timeline

To request a refund:
a. Contact ADRXP customer support via the official email address
b. Provide your order number and reason for the refund request

Once approved:
a. Refunds will be processed within 5–10 business days
b. Refunds will be made through the payment method or bank account provided by the customer

7. Vendor Responsibility

Vendors remain responsible for:

• Product authenticity and quality
• Compliance with product descriptions
• Handling defective or non-conforming products as determined by ADRXP

ADRXP may deduct refunds or penalties from vendor balances where applicable.

8. Policy Updates

ADRXP reserves the right to amend this Policy at any time. Continued use of the platform constitutes acceptance of the updated Policy.

9. Contact Information

For questions, concerns, or requests regarding this Policy, please contact us:

Email: support@adrxp.com
Phone: